All orders within Australia, which are over $50 recieve FREE Standard Post!*
Here at Online Racing Spares, we use Australia Post (e-parcel & e-parcel express) for all orders. For items over 22kg we use a freight company such as Toll or Fastway Couriers.
* Free shipping for orders over $50 is a limited offer. The offer is only valid for items shipped to addresses withing Australia Items which are not included are items which are deemed 'bulky'. Bulky can be in reference to large items or heavy items. in these instances a shipping fee will be charged. For example, Plastic Kits whilst light, is classed as a bulky item due to its box size. MX lift stands, whilst small in box size are deemed bulky due to their heavy weight. Online Racing Spares reserves all rights to change, charge or cancel the 'Free Standard Post' offer at any point and or, if the above conditions are not met. Online Racing Spares reserves the right to refuse the 'Free Standard Post' offer at any point by any member of management at their full descression.
If you are confused about which items are covered by our free freight policy or if you wish to check if your purchase is entitled to free freight, please contact us ahead of making your purchase as freight charges are non-refundable.
If your order is urgent, please select Express Post option on checkout to avoid dissappointment.
We pack & post all orders daily to ensure all purchases are received in the shortest amount of time as possible, however please note that in some cases due to high volumes of sales and or public holidays, there may be a 1-2 day handling period.
All parcels sent require signature upon delivery unless, the customer advises that they do not wish this to happen. If this is requested, Online Racing Spares will not accept accountability for ANY lost, damaged, stolen or pet destroyed orders as we will not be able to make a claim with Australia Post without a signature delivered parcel.
We endeavour to get you your products as soon as possible to ensure your experience with us is a good one.
Online Racing Spares Pty Ltd must be notified of impending returns within 30 working days of order date.
Items returned for exchange or refund must be returned within 30 days from order date and in original and unused condition. Items must be in original packaging complete with any tags or extra packaging from new.
Freight charges on all returned goods are the responsibility of the customer however if the return is a result of our error (you received an incorrect or defective item, etc.). Postage costs will be covered by us. Please contact us if you have recieved incorrect or damaged goods and we will orgnaise a return lable. Please DO NOT organise your own return post as we may not be able to cover the cost.
A completed copy of the 'ORS - Product Return Form' must accompany all goods being returned or exchanged.
Please click on the image below to download a pdf copy of the ORS Product Return Form.
Please contact us for any return issue at firstname.lastname@example.org or phone 03 9553 1881, during business hours.
All products that Online Racing Spares import have been inspected prior to packaging, our guarantee is limited to replacement of defective parts. This guarantee is in lieu of all other guarantees or warranties implied or expressed. Because we cannot control the application of our products, the buyer assumes risk for any and all damage caused to them self or a third party by virtue of failure of these parts.
Please contact us for any warranty issue at email@example.com or call us on 03 9553 1881.
A completed copy of the ORS Product Return Form must accompany all goods being returned for warranty. Please click on the image above to download a pdf copy of the ORS Product Return Form.
-- Above information is current as of Thursday the 8th of June, 2017 --